FAQ
### Frequently Asked Questions (FAQ) - Talior's Workshop
Welcome to our **Frequently Asked Questions**! Here we have gathered the answers to the most frequently asked questions by our customers. If you cannot find the answer to your question, do not hesitate to contact us directly via [contact@latelierdetalior.com](mailto:contact@latelierdetalior.com).
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### **Commands**
#### 1. How to place an order?
To place an order, simply:
- Add the desired products to your cart.
- Click on “Shopping Cart” at the top of the page to check your items.
- Follow the payment steps and enter your delivery information.
- Validate your order.
#### 2. Can I change or cancel my order after I have placed it?
We process orders quickly to ensure short delivery times. If you wish to change or cancel your order, please contact us immediately at [contact@latelierdetalior.com](mailto:contact@latelierdetalior.com). We will do our best to accommodate your request, but this may not be possible if the order has already been shipped.
#### 3. Why are some products not available?
Our products are often in high demand, and some items may be temporarily out of stock. We are working hard to replenish our inventory quickly. You can enable notifications to be notified as soon as a product is available again.
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### **Payments**
#### 4. What payment methods do you accept?
We accept the following payment methods:
- Bank cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
All transactions are secured using advanced encryption systems.
#### 5. My order was refused, what should I do?
If your order was declined, it may be due to an issue with your payment method or suspected fraud. Please check your banking information and try again. If the problem persists, contact your bank or our customer service for assistance.
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### **Deliveries**
#### 6. How long does it take to receive my order?
Delivery times vary depending on your location and the carrier used. In general:
- **Metropolitan France**: 7 to 15 working days
- **Europe**: 10 to 20 working days
- **Rest of the world**: 15 to 30 working days
These deadlines are estimated and may be extended in exceptional circumstances (strikes, customs, etc.).
#### 7. How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can track the status of your package directly on our website or on the carrier's website.
#### 8. What should I do if my package is lost or damaged?
If your package is lost or arrives damaged, please contact us within 7 days of the estimated delivery date. We will review your situation and offer you a suitable solution (refund or resend).
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### **Returns and Refunds**
#### 9. Can I return a product?
Yes, you have **14 days** after receiving your order to request a return or refund. The conditions are as follows:
- The product must be returned in its original packaging and in perfect condition.
- Return costs are your responsibility, except in the case of a defective product or an error on our part.
#### 10. How to request a refund?
To request a refund, please email us at [contact@latelierdetalior.com](mailto:contact@latelierdetalior.com) with the following information:
- Order number
- Product photos (if applicable)
- Reason for return
We will process your request within 3-5 business days.
#### 11. How long does it take to receive a refund?
Once your return is validated, the refund will be made within 5 to 10 business days. The time frame depends on your bank or payment method.
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### **Products**
#### 12. Are the products safe for babies?
Absolutely! All the products we offer meet international safety standards. We only work with reliable suppliers to ensure the quality and safety of each item.
#### 13. What to do if a product is defective?
If you receive a defective product, please contact us within 7 days of receipt. We will guide you through the return or replacement process.
#### 14. Do you offer customized products?
Currently, we do not offer direct customization. However, we are working to develop this option in the future. Stay tuned to discover our new features!
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### **Customer Service**
#### 15. How to contact customer service?
You can contact us in several ways:
- By e-mail: [contact@latelierdetalior.com](mailto:contact@latelierdetalior.com)
- Via our contact form on the site
- On our social networks (Facebook, Instagram)
We usually respond within 24-48 hours.
#### 16. What should I do if I have not received an order confirmation?
If you have not received an order confirmation, please check your spam folder first. If you still can't find anything, contact us to confirm that your order has been registered.
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### **Other Questions**
#### 17. Do you offer any promotions or discount codes?
Yes, we regularly run promotions and offer discount codes to our subscribers. Subscribe to our newsletter to not miss anything!
#### 18. Do you ship internationally?
Yes, we ship worldwide. However, delivery times and customs fees may vary depending on the destination country.
#### 19. What to do in case of allergy or skin reaction?
If your baby experiences an allergic reaction after using any of our products, stop using it immediately and consult a doctor. Also contact our customer service to report the incident.
#### 20. How can I share my experience with L'Atelier de Talior?
We love hearing your stories! Share your photos and testimonials on our social networks using the hashtag #AtelierDeTalior. You can also send us an email at [contact@latelierdetalior.com](mailto:contact@latelierdetalior.com).
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### **Thank you for your trust!**
At **L'Atelier de Talior**, we do everything we can to make your shopping experience as pleasant as possible. If you have any further questions or suggestions, please let us know. We are here to help!
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### Important Notes:
1. **Clarity and Simplicity**: Answers are formulated in a concise and easy to understand manner to avoid confusion.
2. **Customer Engagement**: By emphasizing the availability of customer service and the solutions offered, you reassure your potential customers.
3. **Customization**: You can tailor certain responses based on your specific policies (e.g., specific delivery times or return options).